Everything you need to know about trading in smartphones, same-day payouts, free insured shipping, DoD certified data erasing, and pre-owned warranties.
How does the PhoneCash USA trade-in process work? ➕
The process is straightforward: 1) Select your phone model and condition on our online calculator to lock in a 30-day guaranteed cash offer. 2) Print our free prepaid FedEx shipping label. 3) Our technicians inspect your device the day it arrives. 4) Funds are released to your Zelle, PayPal, Venmo, or Direct Deposit within 24 hours.
Do you buy carrier-locked or financed phones? ➕
Yes! We buy phones locked to AT&T, Verizon, T-Mobile, Metro, and Spectrum, including devices on active installment plans. You receive direct lump-sum cash without waiting for 36 months of carrier bill credits.
How fast do I get paid after sending my device? ➕
Payment is disbursed within 24 hours of package delivery at our facility. Once our hardware diagnostic confirms the device specs, your money is sent immediately via Zelle, PayPal, or Venmo.
Is shipping really 100% free and insured? ➕
Yes, absolutely. We email you a prepaid FedEx shipping label with $1,500 full transit insurance included. You pay zero packaging, postage, or handling fees.
What if I disagree with an adjusted quote? ➕
If inspection reveals additional wear, we send a revised valuation. If you decline it, we ship your phone back to your doorstep via tracked FedEx at 100% zero cost to you. We never charge inspection or return fees.
How do you protect my personal data and privacy? ➕
Every smartphone undergoes automated DoD 5220.22-M and NIST SP 800-88 certified multi-pass data eradication. All user accounts, photos, text history, and cached logins are permanently wiped.
Do you buy broken or cracked screen phones? ➕
Yes! We buy phones with cracked OLED screens, shattered back glass, degraded batteries, and broken cameras. Simply select the "Cracked" condition tier on our valuation calculator.
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Live WhatsApp Desk
Instant answers from our US trade team within 2–5 minutes.